Responsible Gaming

Gambling at House of Fun is intended for entertainment purposes only and should never be considered a source of income or financial solution. We are committed to promoting a safe and enjoyable environment for all players. This guide outlines our approach to responsible gaming and the tools available to help players maintain control over their gambling activities.

Self-Control Tools

House of Fun provides several responsible gambling tools designed to help players manage their gaming experience effectively. These tools include:

Deposit Limits: Players can set daily, weekly, or monthly deposit limits to control the amount of money they can add to their account during a specified period.
Loss Limits: This feature allows players to set a maximum amount they are willing to lose within a defined timeframe, helping to prevent excessive losses.
Wagering Limits: Players can establish limits on the total amount they can wager in a specific time frame, ensuring that they do not spend beyond their means.
Session Time Limits: This tool enables players to set a maximum time for each gaming session, fostering responsible time management while playing.
Cooling-Off Periods: Players may choose to take a break from gambling for a predetermined period, allowing them to step back and reassess their gaming habits.
Self-Exclusion Options: For those needing a longer break, House of Fun offers self-exclusion options that allow players to restrict their access to their account for a specified duration.

Self-Assessment

To help players identify early signs of problematic gambling behavior, we encourage self-reflection through the following questions:

Do you find yourself spending more money on pokies than you originally planned?
Have you ever chased losses by continuing to gamble in an attempt to recover lost funds?
Are you feeling anxious or stressed about your gambling activities?
Do you gamble to escape from other problems or to relieve feelings of boredom or loneliness?
Have you lied to friends or family about the amount of time or money you spend on pokies?
Have you noticed a change in your mood or behavior when gambling?
Are you neglecting responsibilities or personal relationships due to your gambling habits?

If you answered ‘yes’ to any of these questions, it may be an indication that you should take a step back and evaluate your gambling habits.

Protection of Minors

House of Fun is dedicated to preventing underage access to our platform. We implement the following safeguards and procedures:

Age Verification: All players must verify their age during the registration process to ensure they are legally permitted to gamble.
KYC Checks: We conduct Know Your Customer (KYC) checks to confirm the identity and age of our players, further protecting minors from accessing our services.

External Help

For players who may need additional support, House of Fun encourages reaching out to professional organizations that specialize in gambling harm prevention. Some relevant resources available in Australia include:

GamCare: Provides advice and support for anyone affected by gambling.
BeGambleAware: Offers information and help for those who may be at risk of gambling-related harm.
Local Support Services: Various community resources are available for individuals seeking assistance with gambling issues.

Early Warning Signs of Problematic Gambling Behavior

Recognizing early warning signs is crucial in addressing gambling-related issues. Signs to watch for include:

Increasing time spent on pokies without a corresponding level of enjoyment.
Frequent discussions about gambling or excessive focus on gambling-related topics.
Neglecting responsibilities such as work, relationships, or personal obligations due to gambling.
Feeling irritable or anxious when unable to gamble.
Using gambling as a way to cope with stress or emotional distress.

Immediate Actions for Losing Control

Players who feel they are losing control over their gambling should take immediate action by:

Utilizing self-control tools available on the platform, such as setting deposit or wagering limits.
Taking a break or cooling-off period from gambling activities.
Seeking support from friends, family, or professional organizations that specialize in gambling issues.

Account Restrictions and Self-Exclusion Mechanisms

House of Fun provides mechanisms for players to restrict their accounts if they feel the need to do so. Players can:

Set deposit limits or loss limits directly in their account settings.
Activate cooling-off periods to pause their gaming activities temporarily.
Initiate self-exclusion to prevent access to their account for a specified duration.

These options empower players to take control of their gaming experience and make responsible choices.

Personal Responsibility and Platform-Supported Protection Tools

At House of Fun, we emphasize personal responsibility in gambling. Players are encouraged to use the self-control tools we provide to maintain a balanced approach to their gaming activities. Our platform supports responsible gambling through educational resources and accessible protective features.

Confidentiality and a non-judgmental support approach are paramount in our commitment to responsible gaming. Players can rest assured that any inquiries or concerns will be treated with the utmost respect and privacy. We encourage open dialogue about responsible gambling practices and provide no-judgment support to those who reach out for help.